Refund policy

RETURN AND REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, unaltered, with any original tags, accessories, and packaging included. You will also need your receipt or proof of purchase.

To start a return, please contact us at info@zaidtax.ca.

If your return is accepted, we will provide instructions on how and where to send your package. Please do not send items back without first contacting us. Returns sent without prior authorization may not be accepted.

Return shipping

For eligible returns due to a change of mind, incorrect size selection, or other customer preference, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us and we will review the issue and arrange an appropriate resolution. Where applicable, Zaid Group may cover or arrange return shipping for these cases.

We do not charge a restocking fee for approved returns.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. Please include your order number and, where possible, photographs showing the issue so that we can evaluate the matter and make it right.

Exceptions / non-returnable items

Certain products may not be eligible for return for hygiene, health, safety, customization, or other reasons.

Examples may include:

• Personalized or custom-made products
• Perishable products
• Personal care or hygiene-sensitive products where opened or used
• Hazardous materials or certain restricted products
• Gift cards
• Items specifically identified as final sale before purchase

For clothing and ZAIDBEEN sarongs, returned products must be unworn, unwashed, unaltered, and in their original condition with any original tags and packaging.

Please contact us if you are unsure whether your item is eligible for return.

Exchanges

The fastest way to exchange an item is to return the original item in accordance with this policy and, once the return is accepted, place a separate order for the replacement item.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time before the funds appear in your account.

Original shipping charges are generally non-refundable for change-of-mind returns.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at info@zaidtax.ca.

Order cancellations

If you need to cancel an order, please contact us as soon as possible. Orders may only be cancelled before they have entered processing or fulfillment. Once an order has been fulfilled or shipped, it can no longer be cancelled and the return policy above will apply.

Contact

For any return or refund questions, please contact:

Zaid Group
Email: info@zaidtax.ca