Shipping policy

Shipping Policy

Zaid Group ships orders using available postal and courier services based on the product, destination, and selected shipping method.

Processing times

Orders are normally processed within the timeframe displayed at checkout or on the relevant product page. Some products may ship from different fulfillment locations, so processing and delivery times may vary between items.

Estimated delivery

Delivery estimates shown at checkout are estimates and are not guaranteed. Delays may occasionally occur because of courier operations, customs processing, weather, holidays, address issues, or other circumstances outside our reasonable control.

Multiple shipments

If an order contains products fulfilled from different locations, the items may arrive in separate packages and at different times.

Tracking

Where tracking is available, tracking information will be provided after the order has been shipped.

Incorrect addresses

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you notice an error. Once an order has shipped, we may not be able to redirect it.

International orders

International customers may be responsible for applicable customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless otherwise stated at checkout.

If your package appears lost, damaged, or significantly delayed, please contact us and we will assist you in reviewing the shipment.